Shipping & returns
UK DELIVERY
Carrier - Royal Mail Tracked 24
Delivery Time - 1-2 Working Days
Cost - £4.19
Carrier - Royal Mail Tracked 48
Delivery Time - 2-3 working days
Cost on orders under £25- £3.39
Cost on orders over £25 - FREE
DISPATCH
Orders are dispatched Monday - Saturday. Once your order has been placed, pleased allow up to 24 hours for your order to be processed & dispatched. This is not included within the delivery time.
Please note these are the delivery times that Royal Mail advises however we are not responsible for external factors that may effect this. The number of days refers to working days Monday - Friday.
We are also not responsible for additional charges incurred from international taxes.
RETURNS
If you receive an item which is faulty you must notify us within 14 days of receiving. Once we have inspected the item and approve it is faulty we will exchange this for you. All returns must be un opened and un used.
We are not responsible for any damage or theft after your parcel has left the post office. If you have any concerns regarding damage to a product, please contact us and we will create a case with Royal Mail and do our best to find a solution.
We always recommend returning your items via a recorded service as we unfortunately cannot be held responsible for any items that do not reach us. Original shipping charges are non-refundable.
Items must be returned in their original packaging and cannot be opened.
REFUNDS (if applicable)
Refunds will only be carried out on items that are faulty. This must have confirmed after inspection. We reserve the right to decline a refund or exchange for items we deem as 'non-faulty.' Items could be deemed as 'non-faulty' if they are faulty due to something done once in possession of customer and not a manufacturing fault. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
EXCHANGES
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@lslashes.shop including your order number and we will advise where to send your item back to.